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Shipping Policy

Shipping Policy

Last Updated: November 4, 2026

At ROVIXO, operated by Elmwood Fashion Group LLC, we strive to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at https://rovixo.shop/.

By placing an order with ROVIXO, you acknowledge that you have read and understood this Shipping Policy.

1. Order Processing Time

Orders are processed after payment has been successfully authorized and confirmed.

Our estimated order processing time is [1–3 business days]. Business days are Monday through Friday, excluding U.S. federal holidays and other applicable holidays.

Please note:

  • Order processing time is separate from shipping and delivery time.

  • Orders placed on weekends or holidays will generally begin processing on the next business day.

  • During promotional events, holidays, or periods of unusually high order volume, processing may take longer.

  • We will notify you if we become aware of a material delay affecting your order.

We will make reasonable efforts to meet the processing estimates displayed on our website. Any specific processing or shipment time expressly stated during checkout will take precedence where applicable.

2. Shipping Destinations

ROVIXO currently ships to [the United States only / the countries and regions available at checkout].

Available shipping destinations may change from time to time. If your location is not available during checkout, we are currently unable to accept or deliver orders to that destination.

For international orders, if offered, additional customs duties, import taxes, or other charges may apply depending on the destination country’s laws. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

3. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout, where applicable.

Our estimated delivery time is [5–10 business days] after shipment for standard shipping, unless a different estimate is displayed at checkout.

Please understand that:

  • Delivery estimates are estimates, not guaranteed delivery dates.

  • Actual delivery times may vary depending on the destination, carrier operations, weather, customs processing, and other circumstances beyond our reasonable control.

  • Remote areas may require additional delivery time.

  • The carrier’s tracking information is the primary source for shipment progress after an order has been dispatched.

If a specific delivery date or shipping timeframe is expressly promised at checkout, we will use reasonable efforts to meet that commitment and comply with applicable law if a delay occurs.

4. Shipping Costs

Shipping fees, if any, are calculated and displayed at checkout before you complete your purchase.

The shipping cost may depend on factors such as:

  • Your delivery address;

  • The shipping method selected;

  • The weight or dimensions of the package; and

  • Any applicable shipping promotions.

If free shipping or another shipping promotion is offered, the applicable eligibility requirements will be displayed on the website or during checkout.

You are responsible for reviewing the shipping charges and delivery information before submitting your order.

5. Order Confirmation and Tracking

After successfully placing an order, you should receive an order confirmation email containing your order details.

Once your order has been shipped, we will send a shipping confirmation email with tracking information, if tracking is available for the selected shipping method.

Please allow up to [48 hours] after receiving the shipping confirmation for tracking information to become active in the carrier’s system.

You can use the tracking link provided in the shipping confirmation email to follow your shipment.

If you have not received your confirmation or tracking email, please check your spam or junk folder before contacting us.

6. Shipping Delays

Although we make reasonable efforts to process and ship orders on time, delays may occur due to circumstances such as:

  • Severe weather or natural disasters;

  • Carrier service interruptions;

  • Transportation or logistics disruptions;

  • Customs inspections or clearance procedures;

  • Public holidays or peak shopping seasons;

  • Incorrect or incomplete delivery information; or

  • Other circumstances beyond our reasonable control.

If we learn that we cannot ship your order within the time originally promised, or within the applicable time required by law if no shipping time was promised, we will notify you and provide the legally required options.

Where required by applicable law, you may choose to consent to a revised shipping date or cancel the unshipped order for a prompt refund. We will not treat your silence as consent to a delayed shipment except where applicable law expressly permits it.

Nothing in this policy limits any rights you may have under applicable federal or state consumer protection laws.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please review your shipping address carefully before completing checkout.

If you notice an error, contact us as soon as possible at [email protected] with your order number and the corrected address.

We will make reasonable efforts to correct an address before the order is shipped. However, we cannot guarantee that changes can be made after processing or shipment has begun.

If a package cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply if a reshipment is requested and permitted by applicable law.

We will work with you to review the available options in these circumstances.

8. Lost, Missing, or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  1. Check around your delivery location, mailbox, porch, or other designated delivery areas.

  2. Ask household members, neighbors, or building management whether they accepted the package.

  3. Contact the shipping carrier to request additional delivery information.

If you still cannot locate your package, please contact us at [email protected] and include your order number and tracking information.

We will review the situation and, where appropriate, work with the carrier to investigate the shipment.

A carrier’s delivery scan will be considered relevant information in our investigation, but it does not automatically eliminate any rights or remedies you may have under applicable law.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at [email protected] as soon as reasonably possible.

To help us investigate, please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the affected item and its packaging, if available.

We will review your request and provide an appropriate resolution in accordance with our Refund & Returns Policy and applicable law.

Nothing in this section limits your statutory consumer rights.

10. Multiple Shipments

Depending on product availability, warehouse operations, or fulfillment arrangements, items in one order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments, unless the additional charge was clearly disclosed and agreed to at checkout.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate your request before the order is processed or shipped. However, we cannot guarantee that changes or cancellations will be possible once fulfillment has begun or the package has been dispatched.

If an order cannot be cancelled before shipment, you may refer to our Refund & Returns Policy for information about eligible returns.

This section does not limit any cancellation or refund rights required by applicable law.

12. Contact Information

If you have questions about shipping, delivery, or an existing order, please contact us:

Business Name: Elmwood Fashion Group LLC
Brand: ROVIXO
Address: 350 Fifth Avenue, Suite 4510, New York, NY 10118, United States
Email: [email protected]
Website: https://rovixo.shop/

Please include your order number in your email so that we can assist you more efficiently.

We aim to respond to customer inquiries within 1–2 business days.

13. Policy Updates

We reserve the right to update or modify this Shipping Policy from time to time to reflect changes in our business operations, shipping arrangements, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

The version in effect at the time you place your order will generally apply to that order, subject to any mandatory legal requirements.

Thank you for shopping with ROVIXO.