Contact Us
We’re Here to Help
At ROVIXO, customer satisfaction is important to us. We are committed to providing a smooth and convenient shopping experience.
Whether you have questions about our products, need assistance with an order, or would like to learn more about our shipping and return policies, our customer service team is happy to assist you.
Please feel free to contact us using the information below.
Customer Service
Email: [email protected]
For all customer service inquiries, please send us an email. To help us assist you more efficiently, please include your order number (if applicable) and a brief description of your question or concern.
Customer Service Availability:
Monday – Friday
We aim to respond to customer inquiries within 1–2 business days.
Please allow additional time during weekends, public holidays, or periods of high inquiry volume.
How Can We Help You?
Our customer service team can assist with the following matters:
Order Inquiries: Questions about order status, confirmation, or order details.
Product Information: Questions about clothing styles, sizes, colors, materials, and product details.
Shipping & Delivery: Assistance with shipping information, tracking updates, and delivery concerns.
Returns & Refunds: Questions regarding return eligibility, refund procedures, and our return policy.
Payment Issues: Assistance with payment-related questions or billing concerns.
Other Questions: Any other inquiries or feedback regarding your shopping experience with ROVIXO.
Business Information
For transparency, please find our business information below:
Legal Business Name: Elmwood Fashion Group LLC
Brand Name: ROVIXO
Business Address:
350 Fifth Avenue, Suite 4510
New York, NY 10118
United States
Customer Service Email: [email protected]
Official Website: https://rovixo.shop/
Before Contacting Us
To help us resolve your inquiry as quickly as possible, please include the following information when relevant:
Your full name
Your order number
The email address used when placing your order
A clear description of your question or issue
Relevant photos or supporting information, if applicable
Please do not include your full credit card number, password, or other sensitive payment information in your email.
Our Commitment
We value every customer and appreciate the opportunity to assist you. Our goal is to handle all inquiries professionally and provide helpful responses in a timely manner.
Thank you for choosing ROVIXO. We appreciate your trust and look forward to serving you.
ROVIXO Customer Service Team
Email: [email protected]